Terms of Use – Footforward.org.au

If you have any immediate concerns in relation to your diabetes or the health of someone’s feet, you should not delay in contacting your doctor, another appropriate health professional or the emergency services directly on 000.


By using our site, you confirm that you accept these Terms of Use and that you agree to comply with them.

We may revise these terms of use at any time by amending this page.  Please check this page from time to time to take notice of any changes we made, as they are binding on you.

The main purpose of FootForward is to provide information on diabetes-related footcare within Australia. All information provided via FootForward is general information that can never be treated as being a substitute for professional heath care. Do not rely upon any of the general information provided via the site for medical diagnosis or treatment. You must always consult with your doctor about personal health concerns.

Our site is directed to people residing in Australia only. We do not represent that content available on or through our site is appropriate or available in other locations. If you choose to access our site from outside Australia, you do so at your own risk.

Information about FootForward

FootForward is part of the National Diabetes Services Scheme (NDSS).

FootForward, the website and learning management system are operated by Diabetes Australia Limited (ACN 008 528 461) (“DA”), as the administrator of the NDSS for the Commonwealth of Australia (“Commonwealth”).

For enquiries about the FootForward or the NDSS you can write to DA at GPO Box 9824 (in your capital city) or email us at  [email protected].

In these Terms of Use, references to “We”, “Us” and “Our” (capitalised or non-capitalised) are references to Diabetes Australia and, where the context permits, the Commonwealth as the owner of the NDSS.

Site content – not guaranteed up-to-date

We make reasonable efforts to update the information on our site, but we cannot guarantee that the information is accurate, complete or up-to-date.

This is due to the pace of medical progress, and changes made by other organisations beyond our control – as a result, any of the content on our site may become out-of-date at any given time.


For information about privacy, please visit the NDSS Privacy Policy.

This policy explains how we use and disclose any personal and/or sensitive data we collect from you, or that you provide to us when using our site.




Health Professional Online Learning Centre

The FootForward website includes a dedicated educational e-learning platform for Health professionals.

You must be a Health professional to use the FootForward Learning Management Environment.

Your account and password

The Health Professional Online Learning Centre contains an e-learning platform, Self-Improvement Trackers and Action Plans for health professionals to support people with type 2 diabetes and foot conditions relating to diabetes. If you wish to access the e-learning platform, you can self-register using your first and last name, health professional title, state & territory, location type and a valid email address – you will be prompted to set up a password as part of the registration process.   Your use of the password protected areas of this site are subject to these Terms of Use.

If you choose, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. You can find out more about online security at australia.gov.au/information-and-services/public-safety-and-law/online-safety.

We have the right to disable any user password or account, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Use.

You are responsible for all activity that takes place with your account. You may not authorise any third party to access and/or use the service on your behalf except where FootForward provides a mechanism for third parties to access the service on your behalf.  If you know or suspect that anyone other than you knows your user password, you must promptly notify us at [email protected]

Intellectual property rights

All contents of the site including these Terms of Use are the intellectual property of DA and/or the Commonwealth. Those works are protected by IP laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use. Apart from where the ‘download’ button is present, these items can be downloaded and printed as freely as the user wishes.  Otherwise, you cannot print or copy any information from this website without prior written consent from Diabetes Australia.

When using copies of our material:

  • You must retain all copyright or trademark notices on any copy you make.
  • You must not modify the the materials in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
  • The material must be acknowledged as The National Diabetes Services Scheme is an initiative of the Australian Government and is administered by Diabetes Australia.

Limitation of our liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by Australian law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.  We make no representations about the suitability of the information, and services contained on, or accessed via, FootForward for any purpose.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our site; or
  • use of or reliance on any content displayed on our site.

Please note that we only provide our site for professional and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Linking to our site

If you would like to add a link to our site, you require our prior written consent. If you would like information about obtaining permission to use any content of FootForward or if you would like to link your site to FootForward , please email us at [email protected]

In the event that any consent is given to create a link to the site, you must ensure that you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

We reserve the right to withdraw linking permission without notice and we shall not be obliged to give a reason for doing so.

If you become concerned about the content of a site linked to or from the site (or anything on the site), please inform us immediately via e-mail to [email protected]

Third party links and resources in our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only, and do not constitute or imply their endorsement, recommendation or favouring by DA or the Commonwealth.

We have no control over the contents of those sites or resources.

Availability of our site

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted.

Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.


We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored, or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, your right to use our site will cease immediately.

Our Cookie Policy

In order to make our site more responsive to your needs we use cookies to track and manage information relative to your specific requirements. In this way we can tailor our site to your needs, deliver a better and more personalised service and track the pages on our site that you visit.

The use of cookies automatically identifies your browser to our computers whenever you interact with our site. Your browser options allow you to disable cookies. You should note that if you do disable cookies, you may not be able to access all the services on this site. We do not use this information to personally identify you as per the NDSS Privacy Policy.

Applicable law

These Terms of Use are governed by Australian law. You and we both agree to the exclusive jurisdiction of the courts of Australia.